Patient Information

PATIENT FILES


REMINDER SYSTEM

Our clinic is committed to preventative care.  We offer a reminder system for pap smears, immunisations, blood tests and other preventative health services appropriate to your care.  If you do not wish to be a part of this system please advise your doctor.


REFERRALS

We prefer to discuss your condition with you before referring to a specialist.  Please make an appointment with your Doctor for any referrals whether they are new or ongoing.


SCRIPTS

We ask where possible that you try to obtain your scripts during your consultation.  If you need repeat scripts we ask that you make an appointment to see your Doctor, where the medical condition for which the scripts are written can be checked.


RESULTS

It is the policy of the practice that we are unable to give results over the phone.  Test results require an appointment with the Doctor.  On some occasions your Doctor may feel it’s suitable to give the results over the phone. In this instance they will contact you.


TELEPHONE CALLS

Your Doctor is available by telephone.  However, calls to the Doctor can inconvenience patients while in consultation.  In some cases, the nurse or receptionist may be able to assist you.  If your call is urgent you will be put through to the nurse.  Messages may be left with the Doctor and will be returned when they have finished their session.


FEES

We have mixed and bulk billing Doctors at Bli Bli Clinic.  Dr Rod Parnian is  a mixed billing Doctor and unless you are under 16, hold a concession card, health care card or DVA card there will be a fee involved for your consultation with him. Please refer to our summary of fees displayed at reception.  Insurance and pre employment medicals may also attract a fee.


CANCELLATIONS

If you are unable to attend your appointment please contact the practice at least 4 hours before the appointed time, so that we may reschedule your appointment.


TRANSLATION SERVICES

The National Relay Service (NRS) for patients who are hearing impaired can be contacted on 133 677.

Translation and Interpreter Services (TIS) for patients who speak languages other than English can be contacted on 131 450.


HOME VISITS

Home/Nursing Home visits can be made if you live within the local area and are too sick to come to the practice.  A home visit can be arranged at a convenient time, usually during the Doctors lunch break or at the end of his/her session.  It is best to ring early in the day if a visit is required.


PATIENT FEEDBACK

This practice invites patients to complete a patient survey on their view of the practice and how it could be improved.  These surveys are completely confidential and will help us to improve our services.  We take your concerns seriously.  Please feel free to talk to you Doctor, Practice Manager or receptionists about any problems you have with our services.

We believe that problems are best dealt with within the practice.  However, if you feel there is a matter you wish to take up outside the practice, you can contact the Health Ombudsman on 133 OHO (133 646).


MANAGING YOUR PERSONAL HEALTH INFORMATION

Your medical record is a confidential document.  Our practice policy is to maintain protection of your personal health information at all times and to ensure that this information is only available to authorised members of staff.  For further information on your privacy, please refer to our Patient Privacy Brochure in the waiting room.